TS
Tasneem S
1 reviews | Active since Oct 2013
23 Feb 2016, 07:27
DSTV E48-32
I have my dstv connection since forever, the past few days my HD decoder displays an E48-32 error (there is no signal due to bad weather or a faulty connection in installation) I never changed anything in my installation, it always worked perfectly. This happens daily and when I sms 32472,the reply sms says incorrect error code. People pay quite a penny for this service. When we call the call centre, you never get through. One minute it plays but the minute you change a channel , it displays that error. If there was a fault in installation, it would never have played in the past, or work occasionally for 1 movie, then display the error once you change a channel. Come on DSTV whats going on with your signal. I want this sorted, really not fair, its been a few days now. Some channels then work while others show no information. WHATS GOING ON. Please also add this error to your self service fix list. When I choose system scrabble then it works for 2 minutes and back to the error again.very frustrating.<br>
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Feb 2016, 09:20Hello tasneemsalie1,
We tried to contact you today but could not reach you.
The signal has been sent to your smartcards to restore the picture.
We sincerely apologise that you could not get through our call centre. Please note that we provide an inbound service whereby we sometimes experience a sudden surge in the amount of incoming calls. This in turn increases call waiting times.
If the problem persist, please have both decoders tested at the nearest MultiChoice branch or agency. This is because your decoders are both linked for Xtraview. It is essential to ensure that there's no technical fault with your decoders.
Depending on the outcome from the MultiChoice branch or agency. You may be advised to have the installation checked by an accredited DStv installer. Only an accredited installer can provide the relevant feedback regarding your installation.
Thank you for your suggestion regarding the error, it will be forwarded to the relevant department.
Thanks again for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Kind regards
Dinah
We tried to contact you today but could not reach you.
The signal has been sent to your smartcards to restore the picture.
We sincerely apologise that you could not get through our call centre. Please note that we provide an inbound service whereby we sometimes experience a sudden surge in the amount of incoming calls. This in turn increases call waiting times.
If the problem persist, please have both decoders tested at the nearest MultiChoice branch or agency. This is because your decoders are both linked for Xtraview. It is essential to ensure that there's no technical fault with your decoders.
Depending on the outcome from the MultiChoice branch or agency. You may be advised to have the installation checked by an accredited DStv installer. Only an accredited installer can provide the relevant feedback regarding your installation.
Thank you for your suggestion regarding the error, it will be forwarded to the relevant department.
Thanks again for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply23 Feb 2016, 09:20
Official
Hello tasneemsalie1,
We tried to contact you today but could not reach you.
The signal has been sent to your smartcards to restore the picture.
We sincerely apologise that you could not get through our call centre. Please note that we provide an inbound service whereby we sometimes experience a sudden surge in the amount of incoming calls. This in turn increases call waiting times.
If the problem persist, please have both decoders tested at the nearest MultiChoice branch or agency. This is because your decoders are both linked for Xtraview. It is essential to ensure that there's no technical fault with your decoders.
Depending on the outcome from the MultiChoice branch or agency. You may be advised to have the installation checked by an accredited DStv installer. Only an accredited installer can provide the relevant feedback regarding your installation.
Thank you for your suggestion regarding the error, it will be forwarded to the relevant department.
Thanks again for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Kind regards
Dinah
We tried to contact you today but could not reach you.
The signal has been sent to your smartcards to restore the picture.
We sincerely apologise that you could not get through our call centre. Please note that we provide an inbound service whereby we sometimes experience a sudden surge in the amount of incoming calls. This in turn increases call waiting times.
If the problem persist, please have both decoders tested at the nearest MultiChoice branch or agency. This is because your decoders are both linked for Xtraview. It is essential to ensure that there's no technical fault with your decoders.
Depending on the outcome from the MultiChoice branch or agency. You may be advised to have the installation checked by an accredited DStv installer. Only an accredited installer can provide the relevant feedback regarding your installation.
Thank you for your suggestion regarding the error, it will be forwarded to the relevant department.
Thanks again for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Kind regards
Dinah
Best regards,