1 reviews | Active since Jan 2016
DSTV E48-32
<p>Error with E48-32 keeps on popping up.<br />It all started when DSTV issued a message stating that they were have technical problems last week Tuesday.<br />We were told that we need to replace our old decoder, which I did. Only to discover that the new one had a faulty smartcard. We went back to the shop AGAIN and received a new one.<br />Now we have this E48-32 message. <br />We have lost out on a weeks worth of viewing as well as I have spent 60 minutes on the call centre trying to fix errors. Not to mention the fuel cost of having to go back to the shops.<br />It feels like I am putting way too much time and money into DSTV and I wonder if it's actually worth it. We are supposed to be paying for a service, not an error!</p>
Dear Jacquetta
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Jacquetta
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Jacquetta
We apologise for this disruption in service: we understand that losing your viewing is not ideal.
For that reason we have credited your DStv account with 5days viewing. The account is now in credit of R-57.50 available to use for your next subscription.
Thank you for taking your time to contact us.
Regards
Elna
Best regards,
Dear Jacquetta
We apologise for this disruption in service: we understand that losing your viewing is not ideal.
For that reason we have credited your DStv account with 5days viewing. The account is now in credit of R-57.50 available to use for your next subscription.
Thank you for taking your time to contact us.
Regards
Elna
Best regards,
Thank you. BUT, I still do not have my full viewing. I am taking the decoder in, as per recommendation by one of your consultants.
This is absolutely ridiculous. I am paying for a service????
Thank you. BUT, I still do not have my full viewing. I am taking the decoder in, as per recommendation by one of your consultants.
This is absolutely ridiculous. I am paying for a service????
So. The saga continues. Apart from no additional response from you. My partner went in to get the decoder tested and found it was faulty AGAIN. They replaced it AGAIN. Why are you supplying poor quality decoders? This is the third one in 3 days. Tonight I still cannot watch because of a new error. 108-4. What am I wasting my time and money on? I've spent over an hour on the phone to the call centre with no joy... More money wasted! . I think it's time to cancel my contract and get a refund on the decoder. dstv is just not worth it.
So. The saga continues. Apart from no additional response from you. My partner went in to get the decoder tested and found it was faulty AGAIN. They replaced it AGAIN. Why are you supplying poor quality decoders? This is the third one in 3 days. Tonight I still cannot watch because of a new error. 108-4. What am I wasting my time and money on? I've spent over an hour on the phone to the call centre with no joy... More money wasted! . I think it's time to cancel my contract and get a refund on the decoder. dstv is just not worth it.