DSTV

For the second time I have received an sms which claims that I have not paid my DSTV account. My account for DSTV have been paid via debit order for many years. I have not cancelled this debit order.

I called DSTV at 10h30 on 3 September 2019 (***-C1) and spoke to Studuza. Studuza advised me that DSTVs system were being updated/upgraded and that the debit therefor did not go through but that the problem is on DSTVs side. She would escalate the issue as a claim and the matter would be resolved. I need not pay the R 39.00, the matter will be resolved and a debit for the R 29.00 will go off (my account is an EasyView package and R 29.00 per month.).

I have today again received an sms claiming that my DSTV account is unpaid. I called DSTV again and spoke to Ruth at 11h17. Ruth refused to give me a reference number and also refused to put me through to a manager because they are all in a meeting.

My package for DSTV is R 29.00 per month. I am told that I need to pay R 39.00; R 10.00 is for the reconnection fee. I will not pay the R 10.00 since the problem is on DSTVs side. Imagine DSTV charges 1000 customers an extra R 10.00?????