BS
Brad S
1 reviews | Active since Jan 2013
02 Apr 2020, 11:20
DSTV during Covid - 19
I have been trying to cancel one of my DSTV subscriptions for more than 48 hours now.
Both Numbers for head office as well as customer care, The Whatsapp chat and now the bot on the website don't work.
Amazing how these all seem to be down at the same time yet debit orders work seamlessly.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
02 Apr 2020, 13:51Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Apr 2020, 13:51
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Apr 2020, 14:43Hi Brad,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We’re currently holding a lot of calls and chats hence we cannot respond on time.
Please be advised that we have canceled the services and captured a refund.
Kind regards
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We’re currently holding a lot of calls and chats hence we cannot respond on time.
Please be advised that we have canceled the services and captured a refund.
Kind regards
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply02 Apr 2020, 14:43
Official
Hi Brad,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We’re currently holding a lot of calls and chats hence we cannot respond on time.
Please be advised that we have canceled the services and captured a refund.
Kind regards
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We’re currently holding a lot of calls and chats hence we cannot respond on time.
Please be advised that we have canceled the services and captured a refund.
Kind regards
DStv Help Team
Best regards,
BS
Brad S's updateReviewer Update
02 Apr 2020, 14:53Hi, What services have you cancelled and what refund are you talking about?
Please can you just give me a number to contact someone or have someone contact me? I have 2 DSTV accounts and would like to suspend 1
Please can you just give me a number to contact someone or have someone contact me? I have 2 DSTV accounts and would like to suspend 1
BS
Brad S's update02 Apr 2020, 14:53
Reviewer Update
Hi, What services have you cancelled and what refund are you talking about?
Please can you just give me a number to contact someone or have someone contact me? I have 2 DSTV accounts and would like to suspend 1
Please can you just give me a number to contact someone or have someone contact me? I have 2 DSTV accounts and would like to suspend 1
BS
Brad S's updateReviewer Update
02 Apr 2020, 17:06DSTV has now turned off all of my subscriptions and I cannot contact anyone... ****EN amazing work DSTV thank you!
BS
Brad S's update02 Apr 2020, 17:06
Reviewer Update
DSTV has now turned off all of my subscriptions and I cannot contact anyone... ****EN amazing work DSTV thank you!