DSTV drops Standard Bank without telling customers

I've been a customer of DSTV for many years. Every month I pay my subs via EFT using a Standard Bank pre-loaded beneficiary "MULTICHOICE-SA DSTV SUBS". Payments used to reflect within 10 minutes. So I needed to pay again on Sunday, which I did, but nothing happened. Spoke to DSTV support, and they said it was not reflecting, but manually activated my account after sending through proof of payment. Roll around Tuesday, and my account is in arrears again. Spoke to DSTV support and they say the payment is still not reflecting, but on top of that, they actually don't support Standard Bank payments anymore! First time I've heard of this! From what I can gleam, the pre-loaded beneficiaries no longer work, but they haven't removed it from the Standard Bank company directory or made any announcements. So my payments are in limbo and I'm now fighting to get my money back, while also having no DSTV.

I don't know how DSTV can still keep their company profiles on Standard Bank if it no longer works. So what, are the accounts closed now?! How am I going to get my money back?!

Very poor management and communication from DSTV.