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JT
Johan T

1 reviews | Active since May 2016

07 May 2016, 18:51

Dstv Drita

<p>hi, I have used my drifta for some years now with no issues. Then I move to the dstv dpp explora payment scheme and my loyal my drifta stops working. I called dstv twice with no luck error 16-4...i pay a lot of money each month for a service . Then a support technical staff member says it is a hardware fault???????? How? Please replace or fix my drifta asap</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 May 2016, 09:02
Official

Dear Mr J Van Tromp

Thank you for taking the time to contact us. As per our telephonic conversation we confirm that it will be advisable for you to come through to our Randburg Walk in Centre for assistance. Please be advised that most of our agencies do not carry swap stock of the old models of the Drifta devices.

Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta

Best regards,

JT
Johan T's update21 May 2016, 15:41
Reviewer Update
No help mam, I am not going to drive the distance and I pay assurance on the devie, the device was working , but when I chose to make use of the DPP my drifta stopped working, this must be a Multichoise or DSTV problem, please rectify and advise! Thank You.
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 May 2016, 07:12
Official

Dear Mr Van Tromp

We do understand the frustration and the inconvenience that may be caused in this regard.

However, some of the technical issues cannot be resolved over the phone. For this reason, you will be informed to have the device tested at the nearest MultiChoice branch or agency.

Our technical team will inspect the device and provide you with the feedback.

Thank you for taking the time to contact us.

Kind regards

Dinah

Best regards,