DSTV DRAMA!!! LITERALLY!!!

My dstv has been disconnected for 2 months. it got switched off on the 25th of september 2015 and I havent reconnected it. I decided that I will reconnect it today and pay for reconnection fee plus activate the compact package. after making a payment at a retail store I realised it is till not on. I visited the Gift Acres branch where a very rude and unfriendly teller named Precious assists me. She tells me my dstv has been on for the past 2 months and that I now owe them over R400. How can I watch dstv when I havent paid for it? I told her to check on her system so she can see that it was disconnected 2months ago. She then calls an even ruder manager Avinesh who rolls his eyes at me and says that my dstv has been on And to reconnect I must pay that ridiculous amount of money. I dont freaking understand how this is possible as my family and I have been watching ordinary sabc for the past 2 months. I want my money back that I paid to reconnect the compact package or I want this problem resolved. ASAP!!! This is utter *******!!!! I hope that you will make contact to reslove this matter!!!