DSTV DPP - Explora dervice

On 27 January 2015 I've sent an sms to DSTV DPP to apply for the R799 Explora deal. I received a call back within 48 hours to setup my account. The operator informed me that the courier company will give me a call within 48 hours to arrange for delivery.<br> <br> I'm still waiting on the decoder, and after numerous calls to multichoice's contact center I'm still not any wiser on what the holdup is. I've also sent an email to [Email Removed] with no response.<br> <br> I've received a call on Monday 9th of February to confirm my debit order details. After I gave it to the lady she said she'll call me back as soon as it is confirmed, she never came back to me. I phoned the call center again this afternoon just to find out that I need to send them proof of banking details with a copy of my ID - which I've done, but I find it unacceptable that I need to follow up with them every time.<br> <br> It seems as if no one really knows what's going on, or what the correct department is to contact.<br> <br> I hope that through complaining here that I can get in touch with the correct people to have this matter resolved as it's becoming a big frustration.<br>