DSTV - DPP Explora deal poor service Case# ***

I have been trying to get the DSTV DPP Explora deal since the July 13th. I should've known that it was going to be a terrible experience after sending DPP to the SMS line 3times, emailing a query and posting on DSTV Facebook page. <br> <br> Finally on the 5th of August I received a call from the DPP department which was great. The deal was approved and the instruction was that I needed to pay an upfront R849. From there, the courier would dispatch my decoder and once delivered, I would need to ensure that installation is completed ASAP to ensure that I change subscriptions over speedily and get the full benefit of the Explora. <br> <br> We received the decoder on 11th Aug. We had installation completed within 2 hours after delivery. Since then, I have been trying to get the account activated however either the call centre don't have authority or there is some other issue. Eventually, I was told that I should use my old decoder until resolved however this no longer works due to the hardware upgrades on the LNB. It has been 3 days without any DSTV service. I have tried to contact DSTV via every possible method as it is impossible to contact DPP directly however this issue is still yet to be resolved