AZ
Arno Z
1 reviews | Active since May 2013
05 May 2015, 09:06
DSTV DPP Department
I have been trying to attain the DSTV R849 special for 2 weeks now with no luck. The department phoned me and I asked them to phone me back in 5 minutes due to bad reception, but that was 10 days ago. <br> <br> I have phoned multichoice and asked them for the special but they could not help me and said that I should sms DPP to 32444 and they would phone me. After I insisted that they help me, they said the best they can do is take my phone number and ID and escalate to the DPP department, that was 5 days ago and nobody has phoned me!<br> <br> Seriously, how difficult can it be to get DSTV!!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
08 May 2015, 09:34Hello AJVZ,
Please accept our sincerest apologies for the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply08 May 2015, 09:34
Official
Hello AJVZ,
Please accept our sincerest apologies for the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,