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Rudi A

1 reviews | Active since Jun 2015

05 Nov 2024, 15:19

DSTV DPP Decoder Payment Plan.. negatively affecting my Credit Report & the property we are busy getting/buying

We are in the process of getting a property, when we suddenly got a call from the Agent regarding our Credit Report. Apparently we have some negative aspects on our credit report because of a DSTV DPP Decoder Payment Plan.. and apparently we are in arrears. I have no idea what this actually is, but we have a full DSTV premium package subscription, with the new Explora ultra, plus the DSTV internet package also added on.... ALL VIA DEBIT ORDER EVERY MONTH!! So how on earth are we in AREARS on THREE DSTV DPP Decoder Plans?? What the F*#CK is even going on at DSTV? This is affecting our lives, our home.. our place to stay. Who/where do I call at DSTV to get this sorted out IMMEDIATELY!! If we do not get this property for our family, because of DSTV's ludicrous pathetic service.... I am 100% going to take this matter further. (ie. to court / lawsuit). We are not in AREARS on anything with DSTV!! We have a debit order account, so how is it poosible to even be in arrears?

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Nov 2024, 15:28
Official
Hi Rudi, 

Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience. 

Kind regards, 
DStv: Hello Peter Team
RA
Rudi A's update05 Nov 2024, 15:56
Reviewer Update
I want this thing fixed/corrected immediately, as it is now holding up the process of us getting this property. We cannot wait days... and DEFINATELY not weeks... for this to be fixed/corrected. Who do I need to call to get this sorted out immediately. This is URGENT!! Where do I need to call/contact? Give me a number to call, or an email to mail... to urgently get this issue sorted out immediately.
RA
Rudi A's update07 Nov 2024, 07:38
Reviewer Update
I urgently need this issue to be resolved, as the whole process is now paused for us to buy/get this property. They are not going to wait for several days for this to be sorted out, as they could just sell it to someone else. We NEED this to be sorted out ASAP!!!