RvdW
Roelof van der Westhuizen
1 reviews | Active since Aug 2010
01 Sept 2021, 23:48
DSTV downgrades client without authorisation
For a few days I realised most of my programmes are not available on DSTV anymore. Tonight I contacted DSTV on live chat to find out why my Channel is unavailable. He stated that I have been downgraded via self service to the access package. Problem is I am the only person other than DSTV who can do this and I never did it. Still the consultant insisted that I have done this. I received no formal communication of the downgrade nor did I request it. It is unacceptable of an agent to falsely accuse a client. It is also utterly dissapointing to have to find out like this that DSTV downgraded me without consent and no communication
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
02 Sept 2021, 00:32Hi Roelof van der Westhuizen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Sept 2021, 00:32
Official
Hi Roelof van der Westhuizen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
RvdW
Roelof van der Westhuizen's updateReviewer Update
15 Sept 2021, 21:34I am still waiting for your feedback. But now since you still have not rectified the problem which DSTV created I do not have DSTV! I have debit orders, you changed my package and did not update the monies to be debited, now my account is interrupted all because of poor management. Why can't DSTV fix a problem they themselve caused. I do not mind paling for my premium package, yet you downgraded me, had the incorrect amount debited and now because you could not fix this I have no DSTV. Where is the formal correspondance you promised last week?
RvdW
Roelof van der Westhuizen's update15 Sept 2021, 21:34
Reviewer Update
I am still waiting for your feedback. But now since you still have not rectified the problem which DSTV created I do not have DSTV! I have debit orders, you changed my package and did not update the monies to be debited, now my account is interrupted all because of poor management. Why can't DSTV fix a problem they themselve caused. I do not mind paling for my premium package, yet you downgraded me, had the incorrect amount debited and now because you could not fix this I have no DSTV. Where is the formal correspondance you promised last week?
RvdW
Roelof van der Westhuizen's updateReviewer Update
25 Sept 2021, 19:44Still DSTV is changing my packages. I have still not received any communication via email. DSTV again suspended my services. I even had to manually change payments which always went off by debit order. All fees paid to date, but the service is still not provided. No catch up, no showmax; I pay premium fees but do not get what I pay for. DSTV are you *******?
RvdW
Roelof van der Westhuizen's update25 Sept 2021, 19:44
Reviewer Update
Still DSTV is changing my packages. I have still not received any communication via email. DSTV again suspended my services. I even had to manually change payments which always went off by debit order. All fees paid to date, but the service is still not provided. No catch up, no showmax; I pay premium fees but do not get what I pay for. DSTV are you *******?