1 reviews | Active since Dec 2010
DStv downgraded account ***0 from premium to unknown package
I posted a complaint two days ago and the response was a downgrade. I will downgrade when my son goes back to varsity on 3 February 2018. Please rectify and respond to the nuisance you are when it comes to billing. Here it is: Overpayment due to incorrect billing
We were forced to pay R2412.00 between 3rd and 15 December 2017. Interestingly, at 1 January 2018 the amount of R827.35 is "not yet due". We want interest for this amount in the same way they charge reconnection fees.
A mail message viewed by our kids states that we are in arrears as of today while DSTV online requires R591.48 by 31 January 2018. I challenged them in December and they had to agree their billing is incorrect. Of these amounts which is which?
Dear Nyameka
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Nyameka
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team