SS
Steve S
1 reviews | Active since Mar 2018
14 Mar 2018, 15:02
DSTV Downgrade or nothing
Having requested to downgrade from Premium to basic, DSTV opted to suspend my subscription instead. The constant repeats, and the recycling of programs, the ******* and the down right *******, made mockery of your promise of value for money. Hmm, thanks guys. The longer Im without it, the sooner my decision becomes final. CUSTOMER NUMBER: ********** 0
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Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Mar 2018, 09:04Dear Steve Scarab
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Mar 2018, 09:04
Official
Dear Steve Scarab
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Mar 2018, 14:49Dear Steve Scarab
Please confirm which package you want to downgrade to so that we can assist you accordingly.
Below are the DStv subscription prices that we offer.
DStv Premium bouquet: R809.00 per month
DStv Compact Plus Bouquet: R509.00 per month
DStv Compact bouquet: R385.00 per month
DStv Family bouquet: R249.00 per month
DStv Access bouquet: R99.00 per month
DStv EasyView bouquet: R29.00 per month
Our focus in the past year has been to offer our customers, and specifically our Premium customers, more fresh content more often. We integrated M-Net Edge and M-Net into a single channel, with an extended prime time with no repeats from 6pm to 12am every day. We consolidated our movie offering so our customers see more new movies more often. And we asked our overseas channel partners to refresh their content too.
To give our customers an enhanced and curated movie viewing experience, we offered a number of pop-up channels during the year. The most successful of these was the M-Net Movies Bucket List, which showed 100 movies to see before you die. Some of these movies are still available on DStv Catch Up Plus and Catch Up on our DStv Now service.
Other pop-up channels include Bond, Fast & Furious, Blackbelt, FliekNET and the popular Animania festival on M-Net Movies Smile.
We added a number of channels to our DStv packages, including more HD channels. These channels included Sundance TV in HD which features festival films, Fear the Walking Dead and Into the Badlands; Ginx an e-Sports channel; M-Net Binge channel in HD to give our customers the chance to create their own boxsets.
Should you require any further assistance, please do not hesitate to contact us.
Boitumelo
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Mar 2018, 14:49
Official
Dear Steve Scarab
Please confirm which package you want to downgrade to so that we can assist you accordingly.
Below are the DStv subscription prices that we offer.
DStv Premium bouquet: R809.00 per month
DStv Compact Plus Bouquet: R509.00 per month
DStv Compact bouquet: R385.00 per month
DStv Family bouquet: R249.00 per month
DStv Access bouquet: R99.00 per month
DStv EasyView bouquet: R29.00 per month
Our focus in the past year has been to offer our customers, and specifically our Premium customers, more fresh content more often. We integrated M-Net Edge and M-Net into a single channel, with an extended prime time with no repeats from 6pm to 12am every day. We consolidated our movie offering so our customers see more new movies more often. And we asked our overseas channel partners to refresh their content too.
To give our customers an enhanced and curated movie viewing experience, we offered a number of pop-up channels during the year. The most successful of these was the M-Net Movies Bucket List, which showed 100 movies to see before you die. Some of these movies are still available on DStv Catch Up Plus and Catch Up on our DStv Now service.
Other pop-up channels include Bond, Fast & Furious, Blackbelt, FliekNET and the popular Animania festival on M-Net Movies Smile.
We added a number of channels to our DStv packages, including more HD channels. These channels included Sundance TV in HD which features festival films, Fear the Walking Dead and Into the Badlands; Ginx an e-Sports channel; M-Net Binge channel in HD to give our customers the chance to create their own boxsets.
Should you require any further assistance, please do not hesitate to contact us.
Boitumelo
DStv: Hello Peter Team
Best regards,