DSTV Downgrade disaster

I called in today to downgrade from Compact to Access.

Unfortunately i cannot afford the Compact package anymore and according to my understanding i pay as i go.

I was told i can only downgrade next month yet i am disconnected and i don't want to have Compact since i cant afford it.

Its also unprofessional for one of your agents to take my number for a supervisor to call me back since there was none on the floor at the time.

I have sent emails and called in and seems as if no one wants to help me

You are ******** people here it is not fair