GB
Gerhard B
1 reviews | Active since Nov 2009
03 Jul 2017, 13:31
DSTV double charges
<p>Dstv double charged me for premium in January. Logged complaint x 3 with no response. Clearly no care for this soon to be ex customer. </p>
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Jul 2017, 13:56Dear Gerhard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Jul 2017, 13:56
Official
Dear Gerhard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Jul 2017, 11:41Dear Gerhard
We have checked on our records, you've confirmed that you reconnected the service in error on self-service.
Please be informed that in those cases you are liable as we cannot confirm if you didn't use the service since you reconnected it online; with that being said we have reversed charges incurred of R367.26.
Going forward please ensure that the correct smart card is activated when activating service on self-service.
Please be assured of our best service and intentions at all times. Let us know if there is anything that we can assist you with in future.
Kind Regards,
Elna
Best regards,
DStv (MultiChoice)'s reply04 Jul 2017, 11:41
Official
Dear Gerhard
We have checked on our records, you've confirmed that you reconnected the service in error on self-service.
Please be informed that in those cases you are liable as we cannot confirm if you didn't use the service since you reconnected it online; with that being said we have reversed charges incurred of R367.26.
Going forward please ensure that the correct smart card is activated when activating service on self-service.
Please be assured of our best service and intentions at all times. Let us know if there is anything that we can assist you with in future.
Kind Regards,
Elna
Best regards,