JR
Johanna R
1 reviews | Active since Aug 2014
05 Mar 2018, 22:24
DSTV double billing
Dear DSTv.
My previous price lock expired. I renew it online. When they send me the new decoder, they send me 2 instead of one. After several calls the courier guy came to collect it, it was in the start of January, since then every month they bill me for 2 decorders. For 3-4 months now I have been battling with your call centre about the same issue. Where is this finance department they keep escalating to? I have been to DSTv self for 3times in Centurion mall.
I hope this issue can now be resolved quickly.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
06 Mar 2018, 08:13Dear Johanna
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Mar 2018, 08:13
Official
Dear Johanna
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Mar 2018, 15:43Good day Johanna
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your concerns with the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply06 Mar 2018, 15:43
Official
Good day Johanna
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your concerns with the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
JR
Johanna R's updateReviewer Update
19 Mar 2018, 17:48I am sorry to say this but it’s been another 2 weeks since I posted this review and still nothing has been done yet, no one had called me.
JR
Johanna R's update19 Mar 2018, 17:48
Reviewer Update
I am sorry to say this but it’s been another 2 weeks since I posted this review and still nothing has been done yet, no one had called me.