DSTV double billing
<p>Hello DSTV</p> <p>I switched from DSTV Compact to DSTV Commercial on the 16 May 2016. However, DSTV proceed to charge me for Premium Bouquet (instead of a cancellation and switchto commercial) on my personal account and Commercial Bouquet on my business account for the exact same decoder.</p> <p>The commercial billing is correct however the billing on my personal account should have a credit of R178.06 instead DSTV billed me for R972.68. DSTV owe me R972.68 (double charge)+ R178.06 (refund for compact from the 16May 2016).</p> <p>I have logged a complain and request for refund twice and have been promised the refund will take place within 5 days. Nothing has been done.</p> <p>My reference number for both calls are: ********** 0-I46 and ********** 0-I63</p> <p>My personal account no. : ********** 0</p> <p>Maria De Ponte</p>
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Jul 2016, 09:25Dear Mrs De Ponte
As per our telephonic discussion, we have processed your request for a refund.
Upon approval, it takes five to seven working days for the funds to reflect in your bank account.
Once the refund is fully processed, your debit order facility will be cancelled.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply11 Jul 2016, 09:25
Official
Dear Mrs De Ponte
As per our telephonic discussion, we have processed your request for a refund.
Upon approval, it takes five to seven working days for the funds to reflect in your bank account.
Once the refund is fully processed, your debit order facility will be cancelled.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,