DSTV Double billing

<p>Hello DSTV</p> <p>I switched from DSTV Compact to DSTV Commercial on the 16 May 2016. However, DSTV proceed to charge me for Premium Bouquet (instead of a cancellation and switchto commercial) on my personal account and Commercial Bouquet on my business account for the exact same decoder.</p> <p>The commercial billing is correct however the billing on my personal account should have a credit of R178.06 instead DSTV billed me for R972.68. DSTV owe me R972.68 (double charge)+ R178.06 (refund for compact from the 16May 2016).</p> <p>I have logged a complain and request for refund twice and have been promised the refund will take place within 5 days. Nothing has been done.</p> <p>My reference number for both calls are: ********** 0-I46 and ********** 0-I63</p> <p>My personal account no. : ********** 0</p> <p> </p> <p> </p>