DSTV don’t take customers serious and their service is bad.

Month end of May I paid for month of June Premium package and on the 23 of June I decided to downgrade my package to Compact plus for the month of July. DSTV instead of downgrading my package on the account pay date, they downgraded immediately. I then requested to be credited for the day I was viewing on compact plus because I paid for premium for the whole month. I was then told is not possible and I asked when I don’t pay the account on the normal day of payment the following day my account is disconnected and I’m expected to pay R50 for reconnection. Where is fairness and business principles? Their unprofessional staff makes mistakes and we have to endure as customers the consequences of their actions.