DSTV: Don't Stop History/CI Channel, Get Rid of your *********** Call Centre Agent

Shocking Poor / *********** Service Call Centre Agent: Spoke two Call Centre Agents(Oct 01, 2019 +/- 6:20pm), both kept me holding for over 20 min. : When I asked them what was I holding for, I was Shocked to hear that they could not find answer for simple question : How to cancel the contract, Notice period for cancellation, updates of personal details and complaint of DSTV cancelling History / CI Channel...etc, from their Computer System?! DSTV: stop hiring *********** agents for your Call Centre/Customer Service ! When I ask for their names so I can lodge complaint, the second lady hung up on me. How Rude !