DSTV DONT CARE (Theft)
I purchased a DSTV Explora Ultra (With Installation) on Sunday the 28Th of February 2021. (Order ***). (DSTV online store) I have proof of purchase from my bank and our local Multichoice can see the purchase on their system, but are unable to help me. I have still not received my purchase and after complaining to DSTV I still have no reply from them. Very poor show! I suffered a stroke in April 2021 and was hospitalized for 7 weeks. My family took up my order/dispute with Multichoice but were stonewalled and met with no success. A very poor show!!!!!!
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Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Jan 2022, 10:18Hi Ken,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Jan 2022, 10:18
Official
Hi Ken,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Jan 2022, 17:48 Hi Ken,
As you confirmed that you cannot take calls. We have escalated the matter and we will get back to you with feed back in 48 hours.
We sincerely do apologise for the experience that you received and we wish you a speedy recovery.
Kind regards,
DStv: Hello Peter Team
As you confirmed that you cannot take calls. We have escalated the matter and we will get back to you with feed back in 48 hours.
We sincerely do apologise for the experience that you received and we wish you a speedy recovery.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Jan 2022, 17:48
Official
Hi Ken,
As you confirmed that you cannot take calls. We have escalated the matter and we will get back to you with feed back in 48 hours.
We sincerely do apologise for the experience that you received and we wish you a speedy recovery.
Kind regards,
DStv: Hello Peter Team
As you confirmed that you cannot take calls. We have escalated the matter and we will get back to you with feed back in 48 hours.
We sincerely do apologise for the experience that you received and we wish you a speedy recovery.
Kind regards,
DStv: Hello Peter Team
Best regards,