DSTV Don't care once you're a customer

I have a problem with Multichoice, I called 6 to 7 times to resolve my issue. Every time i call the agents give me a different reasons as to why they blocked my DSTV streaming option. i pay for it every month but their IT department can't reset my password or restore my access to be able to stream on the internet. DSTV service is very bad. I even changed my Decoder because the sales agent advised that the issue won't persist on the new account. I believe this is a small issue to resolve but I'm on the third month not resolved