DSTV don't care about customers satisfaction and only want to charge extra for service we clearly don't want.

I have sent 4 mails to a manager/superior in DSTV and 22 mails to DSTV about a case where DTSTV have created all the disarray and confusion. There are different employees responding every time, and nobody cares to take the time to read the 22 mails I have written. I am so fed up with DSTV, since they gave me a problem based that they did a mistake 24 Dec and they don't listen to phone calls, or read all the proof they have been served thereafter from my side.

It is totally unacceptable to ignore and not read documentation that I have laid forward in mail after mail. The last employee sent me proof of something from 24 Dec that was outdated and replaced by DSTV the next day, and I send with a copy of that where an employee express: “We profusely apologize for the inconvenience caused, - and the amount due is R370.23.” I have sent this several times to different workers in DSTV, but still DSTV mess it up every time. I have sent 22 mails and 4 - 5 should be more than enough. Besides, I have sent 3 feedback to DSTV and given rate 1 – 2 of the highest 10, but despite all this effort haven’t DSTV acted in accordance with what I should be able to expect. Nobody in management or any other employees in DSTV have acted in line with customers satisfaction in light of facts and how DSTV should conduct their business. I am sorry to say, but it is outrageous and disgraceful. I paid the amount below in line with DSTV for a short limited time for one apartment for my Canadian friends. DSTV incorrectly charged for a whole month extra, despite no one lives in that apartment. I have written numerous time over and over and can proof that we didn’t want DSTV for more than the one apartment for a few days. We haven’t had DSTV for any of our apartments, since we cancelled for all of our 3 apartments last year in March. They still charged me extra for 1 month thereafter now in January, despite I called them and sent numerous mails that we only wanted DSTV for a few days. Why do they then charge us for an extra month that I clearly don't want when no one stays in the apartment?

It's shocking that I have written 22 mails and still they don't care, or do the right thing.