DSTV dont allocate my payments on time, charges me reconnection fee.

Account number - *** -On April the 2d 2019 i decided to get DSTV for my wife and daughter as i was using Netflix and Showmax already, but they wanted DSTV for other shows they wanted to watch without the use of DATA. So i bought the free installation package of R1699 with the Wi-Fi connector. I got a guy out to do the installation and as soon as they were finished i made contact with Multichoice in Port Elizabeth to activate me on the Compact Plus package, service was great and everything was active in less than 20min great stuff. Consultant told me i must make a prorata payment of R492 and that i should pay it within 12 hours which i did as soon as i ended the call with the consultant.

1 week later my DSTV was switched off due to they said no payment was made, i contacted DSTV and forwarded my proof of payment and all was sorted my DSTV was reconnected and all was well, a week later my DSTV was turned off again, claiming no payment made i phoned them again and they reconnected me again. On the 26th of April 2019 i made my first monthly instalment of R619 - a week later my DSTV was disconnected again no payment made. I phoned again and they allocated my payment to my account and the DSTV was reconnected. a week later my DSTV was disconnected again. Saying i need to pay for the reconnection fee, so i spoke to a manager he said "sorry sir this was a mistake on our side as we can see your payment was on date" Great service was reconnected. a week later off again. On the phone with DSTV again they claim they reconnection was never paid, speak to a manager again he says sorry and reconnects my DSTV and all is well. This goes on through the whole of May, June and now in July still same problem.

The reconnection fee has grown to R340 which i have to pay to reconnect my service; i have forwarded my proof of payments on all the payments i have made, phone gets dropped in my ear, manager making false promises.

The latest case number i received is *** - C4 and Ref number: ***. I feel with me phoning up and down for the last 4 months has cost me a lot of money.

I would really like a manager or a higher source of MGT must get hold of me to explain why this is happening and i would like a month of free DSTV for all the problems they have cost me and the cost i have taken to phone them to reactivate my DSTV i pay for every month on time.

I want my DSTV activated today and the reconnection fee off my account before i get home today.

Otherwise i expect a full refund on the decoder sale and all the monthly payments i made thus far.