1 reviews | Active since May 2016
DSTV - don't know what they're doing
<p>A June premium went off my account, and I had service in June. I phoned in June to cancel my services from 1 July, but DSTV lodged a debit order for R739.84. I returned this via my bank, and had no service in July. On request, I was advised by DSTV I returned my June debit order, which is incorrect. (I have a letter from FNB stating my June DSTV debit order went through). On 1 August another debit order for R739.84 went through my account, but my service wasn't active. A 32 minute phone call with Mbali couldn't resolve this and I was told again my June subs didn't go off,which is incorrect as I have proof from my bank. Can you please activate my service, as you've received premium, and process a pro-rata refund of R98.65 (4days x R24.66 per day in August with service not active)</p>
Dear Corne Coertze
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Corne Coertze
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Corne Coertza
Thank you for bring this matter to our attention.
Please refer to your person e mail address for more detail pertaining to your query.
Kind Regards
Rupert
Dear Corne Coertza
Thank you for bring this matter to our attention.
Please refer to your person e mail address for more detail pertaining to your query.
Kind Regards
Rupert
Rupert Paulsen - I've sent you the proof of payment confirming June debit order was paid to you. It's almost a week later of "investigation " on your side without feedback or resolution. When can I expect an answer seeing that you're ignoring my emails since Friday b
Rupert Paulsen - I've sent you the proof of payment confirming June debit order was paid to you. It's almost a week later of "investigation " on your side without feedback or resolution. When can I expect an answer seeing that you're ignoring my emails since Friday b