MN
Martin N

1 reviews | Active since Jul 2013

07 Jun 2016, 13:31

Dstv don't care about sales

<p>I contacted a dstv agent to help me with my xtra view, this was resolved and then they asked me if I woulkd be interestred in an explora promotion. I said fine an agent can phone me. On Friday - 3June and agent contacted me and i said that I would like to purchase the xplora on promotion. The agent then accessed my account and said that they cannot process the 'deal' as my account was in arrears. I was shocked to hear that the outstanding amount was 33 cents. Really now - you are willing to lose a R2000 plus deal because of a mere 33 cents. I am not even sure how this came about as I pay the amount owed every month. Seems like they have enough sales and not interested in more.</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Jun 2016, 07:26
Official

Dear Martin

Thank you for taking our call today.

As discussed, we have sent your request to the relevant department.

They will contact you directly regarding your application.

We appreciate you taking your time and contact us.

Kind regards

Dinah