DSTV DOLOLO CUSTOMER SERVICE

Dstv So Inept About a month ago, a lady called me from the multichoice call centre to interest me in an internet package. I opted to take up a package linked to my existing Dstv account. She told me that a router will be delivered to me within the next 7 days. On the next Monday, after I had taken up the account on the Thursday, a lady called me to verify my address. The next day another lady called me to yet again verify my address. A week passed and the router was not yet delivered. On the Wednesday of the new week I got yet another call to verify my address. All in all dstv called me 4 times , the last call by a lady who identified herself as Leticia. Still no router delivery. I then called them and a lady called Asanda Jojo assisted me. She said she will escalate the call to her manager, P. Nkanyana . She identified their carrier as ON THE DOT. After the call I tried calling the courier’s Olifantsfontein myself to find out what they don’t get about my address. No reply. It turns ON THE DOT is OFF THE MAP. The next day a lady called Reba called me to find out if I had received the router. No I haven’t. She said ok without telling me what she was going to do about it. Because she was not going to do anything about it. On the whole I found DSTV functionaries out of their depth, inept and unhelpful. It has been more than a month and router dololo and my account has been debited with the contractual amount. Is there a Consumer Protection Agency I can complain to?