DSTV Dololo Customer Service - 3 months later

Almost three months ago I took up an internet data package with DSTV. I was promised that an internet router will be delivered to me within 7 days. The router has not been delivered. Yes! Almost three months after the order promised delivery has not yet been effected

I have written 5 reviews and a public reply on this platform. All to no avail. Here is the sad pattern: I write a review; I get a pro forma reply acknowledging my complaint and a promise that they’ll get to me; if I am lucky a functionary from the ‘Hellopeter Team’ ( yes they have one) calls me promising that they will personally see to it that the router is delivered to me within the next few days. All of the four times that the promise was made to me it was not kept.

The ‘explanation’ for nondelivery I have been given is that my physical address is untraceable. This after I have confirmed it with 6 people from DSTV and non of them never asked for clarification on the address .

Anyway, subsequent to my last complaint ( the fourth) ‘Andile’ from the ‘Hellopeter Team’ called me. He told me that my order was cancelled on the 19th May. I asked him on whose request was the cancellation made because I did not ask for it. He said he will investigate and come back to me the next day. He didn’t

On the 19th I got a call from ‘Zandile’ who told me that the matter was escalated to her and that she was going a manual for delivery to be made to me by Monday the 23rd. She assured me that my physical was clear and that she would alert me as exactly when the route would be dispatched. Delivery not made. Groundhog Day!!!

I called the call centre on the 4th June and the person who answered the phone told me that all they can do is escalate the matter to the ‘Pricelock Team’. I wrote a public reply. I didn’t even receive a pro forma reply.

So many promises made and none kept. What a way of telling a customer that you can do without their business