DSTV DOING FALSE ADVERTISING

I didnt pay my monthly subscription for january because i was not around most of january , so theres a multichoice consultant who called me early january and he told me if i can pay R300 they will reconnect me ,i told him i will only pay on month end ,fast forward , yesterday i check my outstanding balance on the DSTV whatsapp and it gives me R265 ,i thought it was a mistake ,so i checked the balance again and it gave me the same amount ,so i thought theres a discount they giving me and i paid that R266 ,when i get home the account is not reconnected ,so early this morning i called the DSTV call centre and was told that the money i paid was a cancellation fee ,but i didnt cancel anything why am i being charged for that and why didnt they say that the R266 is for cancellation not subscription fee ? they now telling me to pay another R419 on top ,so meaning that my subscription is R685 ? Thats madness ,DSTV is doing false advertising ,i want my refund i will continue using NETFLIX .