BL
Barry L
1 reviews | Active since Jul 2016
23 Mar 2021, 16:59
DSTV doesn’t want new business
After a week of leaving please contact me information while trying to reactivate subscription with a price lock deal after 10 years away I am not sure that DSTV actually want new subscribers as they just don’t call back. I have tried the web chat option, please call me back option on their website and the call centre without any joy. Really terrible service.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Mar 2021, 18:19Hi Barry,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Mar 2021, 18:19
Official
Hi Barry,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
BL
Barry L's updateReviewer Update
07 Apr 2021, 17:02What a frustrating organization to deal with. Finally got the Decoder and thought that I had signed up to be shocked when the contracted for billing and what was actually being billed differed hugely. The R899 inclusive of subscription, access fee and decoder became R829 +R105+R115. In addition I have been double billed for the service. Extremely poor service and all the call center agent does is say they are sorry and argue with you about what you have signed up for.
BL
Barry L's update07 Apr 2021, 17:02
Reviewer Update
What a frustrating organization to deal with. Finally got the Decoder and thought that I had signed up to be shocked when the contracted for billing and what was actually being billed differed hugely. The R899 inclusive of subscription, access fee and decoder became R829 +R105+R115. In addition I have been double billed for the service. Extremely poor service and all the call center agent does is say they are sorry and argue with you about what you have signed up for.