M
Mandla
1 reviews | Active since Feb 2024
29 Mar 2024, 10:16
DSTV doesn't their customers seriously
On the 28th of March 2024, I called DSTV to change my account from cash on month to month to contract for 24 months. Instead of doing this simply thing, they disconnected my services after putting me on hold for more than 30 minutes depleting my airtime. I call again yesterday they said they will escalate to technical team to try and reconnect my services. It's now 29 and still no services. This company doesn't take it customers seriously and they don't bother calling you for feedback, you must waste your airtime on them all the time. If it was not for PSL and family members who actually watch dstv I was going to cancel their services
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Mar 2024, 11:54Hi Mandla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Mar 2024, 11:54
Official
Hi Mandla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
M
Mandla's updateReviewer Update
04 Jun 2024, 17:19Following this complaint, my service was restored however my request to be put on contract seems to have felt on deaf ears. When I called DSTV on the 28th March 2024 to request to be put on contract, I was expecting to have a Debit Order of R879 for 24 Months but in April 2024, they debited R929 instead of R879.
I then called DSTV on the 10th of May 2024 to notify them and they said it will be fixed the same month May. To my surprise I'm once again today debited R929.
I'm getting tired now of calling the call centre and still have the same problem. Can someone rectify this and call me back to confirm when this matter is resolved.
I then called DSTV on the 10th of May 2024 to notify them and they said it will be fixed the same month May. To my surprise I'm once again today debited R929.
I'm getting tired now of calling the call centre and still have the same problem. Can someone rectify this and call me back to confirm when this matter is resolved.
M
Mandla's update04 Jun 2024, 17:19
Reviewer Update
Following this complaint, my service was restored however my request to be put on contract seems to have felt on deaf ears. When I called DSTV on the 28th March 2024 to request to be put on contract, I was expecting to have a Debit Order of R879 for 24 Months but in April 2024, they debited R929 instead of R879.
I then called DSTV on the 10th of May 2024 to notify them and they said it will be fixed the same month May. To my surprise I'm once again today debited R929.
I'm getting tired now of calling the call centre and still have the same problem. Can someone rectify this and call me back to confirm when this matter is resolved.
I then called DSTV on the 10th of May 2024 to notify them and they said it will be fixed the same month May. To my surprise I'm once again today debited R929.
I'm getting tired now of calling the call centre and still have the same problem. Can someone rectify this and call me back to confirm when this matter is resolved.