DSTV - Doesn't Service Their Viewers - Bad, bad, & badder

DSTV Catch up is not availabe in this country yet........error message. For weeks now we have had no catch up, and no box office facility and the above error message on our explora. After speaking to DSTV - numerous instructions failed to fix the problem and I was advised the decoder would have to go into DSTV which for me is hours away and was faulty. I purchased a new Xplora decoder and was also forced to purchase an additional decoder for xtraview as the old one was not compatible. Initially it looked like we were in business only to discover exactly the same error message, no catch up and no box office and nearly R2500 out of pocket. I am paying for a service I am not receiving, and have spent countless wasted hours trying to resolve this issue which according to the internet is nothing new with DSTV. Ready to ditch DSTV.....if they are not careful competition is going to see their clients looking elsewhere