JM
Johannes M
1 reviews | Active since Jan 2014
30 Mar 2021, 15:17
Dstv doesn't know what is going on
I phoned Dstv on Saturday and ask for upgrade to dstv explore .The person confirm that he put order in and charge amount from my account .This morning i phone and ask what is happening .The person confirm that explore was charge to my account and they will track the decoder ,4 hours later i never received a response .when I called them now they don't knowing nothing of my upgrade and i was charge fee and my next installment is higher with the same packages
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
30 Mar 2021, 15:31Hi Johannes,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Mar 2021, 15:31
Official
Hi Johannes,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Mar 2021, 12:00Hi Johannes,
We tried calling you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please confirm a suitable time to contact you.
Kind regards
DStv: Hello Peter Team
We tried calling you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please confirm a suitable time to contact you.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Mar 2021, 12:00
Official
Hi Johannes,
We tried calling you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please confirm a suitable time to contact you.
Kind regards
DStv: Hello Peter Team
We tried calling you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please confirm a suitable time to contact you.
Kind regards
DStv: Hello Peter Team
Best regards,
JM
Johannes M's updateReviewer Update
31 Mar 2021, 16:17Good Day
I was contacted first by out bound multi choice side and said they can discuss the explore but first I need to pay 240 that is in arrears for something I have never ask for. The person on Saturday charge to my account to upgrade the channels and not the explore that I requested. It has been really poor serves from the consultations with every new excuses. I spoke to Ryan at about 3 o clock and said a manager will contact me to get this resolve to date no one has contacted me .I can be contacted now for discussing or I have to close my dstv account with you due to the fact that I have to contact dstv every time and explain my story with no results
I was contacted first by out bound multi choice side and said they can discuss the explore but first I need to pay 240 that is in arrears for something I have never ask for. The person on Saturday charge to my account to upgrade the channels and not the explore that I requested. It has been really poor serves from the consultations with every new excuses. I spoke to Ryan at about 3 o clock and said a manager will contact me to get this resolve to date no one has contacted me .I can be contacted now for discussing or I have to close my dstv account with you due to the fact that I have to contact dstv every time and explain my story with no results
JM
Johannes M's update31 Mar 2021, 16:17
Reviewer Update
Good Day
I was contacted first by out bound multi choice side and said they can discuss the explore but first I need to pay 240 that is in arrears for something I have never ask for. The person on Saturday charge to my account to upgrade the channels and not the explore that I requested. It has been really poor serves from the consultations with every new excuses. I spoke to Ryan at about 3 o clock and said a manager will contact me to get this resolve to date no one has contacted me .I can be contacted now for discussing or I have to close my dstv account with you due to the fact that I have to contact dstv every time and explain my story with no results
I was contacted first by out bound multi choice side and said they can discuss the explore but first I need to pay 240 that is in arrears for something I have never ask for. The person on Saturday charge to my account to upgrade the channels and not the explore that I requested. It has been really poor serves from the consultations with every new excuses. I spoke to Ryan at about 3 o clock and said a manager will contact me to get this resolve to date no one has contacted me .I can be contacted now for discussing or I have to close my dstv account with you due to the fact that I have to contact dstv every time and explain my story with no results
JM
Johannes M's updateReviewer Update
01 Apr 2021, 09:52Please can someone contact me to resolve this .All I want dstv explore for 899.00(price lock )
JM
Johannes M's update01 Apr 2021, 09:52
Reviewer Update
Please can someone contact me to resolve this .All I want dstv explore for 899.00(price lock )