DSTV doesn't know how to deal with cliens

I really don't understand where DSTV gets it's workers honestly, do u just take people without training them. I got given incorrect information by one customer service agent, my package got disconnected when I called I was asked to make a payment again, when I explained that it's not my fault that agent gave me false information that lady told me what's done is done. Seriously, what's done is done, is that how you deal with your client's. I've made three payments in less than a month and am told that what's done is done.