dstv doesn't give a damn about clients

dstv must be the sorriest *********** guys around.2 and a half weeks of calling,over 2 hours of air time and still no service that i am paying for,all you get is,"i'm sorry about that,Mr.....!!after confirming my decoder was faulty and not getting any further service from their agent at Lemon Tree,Alberton,(who was supposed to have offered a replacement or be told about the price lock upgrade),i was told to bring it to Randburg.i tried a closer agency and dstv referred me to Mondeor.i called them and asked if they have my decoder to swop and both answers were yes,only to take time,money and effort to get there,for them to tell me,they don't have the same decoder,but a similar one for which I must buy a different power pack??they are not held accountable for lying to clients either.eventually got it to randburg and they swopped it. for a faulty decoder,worse than the original!!!took it back to their agency the next day and they confirmed it was faulty.called them again,and was told i must get an accredited installer to check my installation as according to them,its not the decoder.paid the installer his call out fee for him to tell me its the decoder that is faulty.got it back to Randburg,3 decoders later,they gave me a similar one and also wanted to charge me for the power pack!!??it worked,but now the extra view didn't and numerous calls agian,someone was clever enough to send through a command which sorted it .5 days later,extra view not working again,for them to give the fami**** story,decoder faulty,take it to your nearest agent to test it.well,luckily i didn't do that as a call to a friend,we sorted it. cell phone charges,petrol charges,call out fee charges,no service for a charge,*********** staff is what dstv is about,not that they care,as long as the client pays pays pays,not to mention that if you are sick of their repeats,you still got to rent fresh movies from box office!! DISGUSTING