Dstv doesn’t care about subscribers

I previously lodge a complaint. I received a call on the 8th of September whereby I was told that they would investigate this matter and come back to me within 24 hours. It has now been more than 120 hours and I have not received any feedback. At the rate that Dstv is loosing subscribers I honestly thought that they would at least assist the current subscribers. I have cancelled my subscription after being with them for more than 15 years.