JS
Jerome S
1 reviews | Active since Mar 2016
26 Mar 2016, 17:19
DSTV DOESNT CARE!!
At the beginning of March I went to the multi choice office in Umhlanga to exchange a faulty pvr decoder. The consultant couldn't help me because the system was offline. I suggested he give me the new decoder, take my payment and then activate the decoder after I left. After an hour and a half he said it could not be done. As I was walking out a supervisor came and said it could be done but I was too irate and asked for my entire service to be cancelled. I called the contact center yesterday afternoon to deactivate the service and again the system was offline, the consultant promised to call me back as soon as it was back online. 24 hours later I have had to call back and they still can't help me!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Mar 2016, 10:33Hello JeromeSamuels,
We apologise for the delayed response and the poor customer experience.
According to our records, you have been assisted and the service is disconnected.
Thank you for your time and patience in this regard. We look forward to serving you more efficiently in the future.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We apologise for the delayed response and the poor customer experience.
According to our records, you have been assisted and the service is disconnected.
Thank you for your time and patience in this regard. We look forward to serving you more efficiently in the future.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply28 Mar 2016, 10:33
Official
Hello JeromeSamuels,
We apologise for the delayed response and the poor customer experience.
According to our records, you have been assisted and the service is disconnected.
Thank you for your time and patience in this regard. We look forward to serving you more efficiently in the future.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We apologise for the delayed response and the poor customer experience.
According to our records, you have been assisted and the service is disconnected.
Thank you for your time and patience in this regard. We look forward to serving you more efficiently in the future.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,