DSTV doesn’t allocate my payments
I made 2 payments ( me & my mother's account) on the 24th of September and those 2 payments are still not allocated! I had to go instore and made another 2 payments to make sure services doesn't get disconnected.So my and my mother's balance for October must be R0. They keep on telling me that my services are active- obviously it would be active ,because I made double payments.I 1st though the fault was with EasyPay until they sent me the proof of payments.DSTV I want my refund or payments allocated
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Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
30 Sept 2024, 11:23Hi Erene,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Sept 2024, 11:23
Official
Hi Erene,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
's updateReviewer Update
30 Sept 2024, 11:52I really hope so, because I have been struggling since last Wednesday to get answers. Apparentl there's a contractual issue between EasyPay and Multichoice? I want my refund of R608 or my payments allocated. If the 2 payments doesn't reflect by tomorrow I will be going to a branch and that is not going to be a pleasant experience.
's update30 Sept 2024, 11:52
Reviewer Update
I really hope so, because I have been struggling since last Wednesday to get answers. Apparentl there's a contractual issue between EasyPay and Multichoice? I want my refund of R608 or my payments allocated. If the 2 payments doesn't reflect by tomorrow I will be going to a branch and that is not going to be a pleasant experience.
's updateReviewer Update
30 Sept 2024, 14:28Xolani Shabalala just rep**** to my mail saying my services are active and payments are reflecting.
I never said my services was disconnected, I said I made double payments on my and my mother's account and the 2 payments made on my credit card, DSTV is not allocating.Only the instore payments made are reflecting.I heard EasyPay and Multichoice are having a contractual issue and that apparently DSTV is on purpose not allocating payments made from EasyPay?? I surely hope this is not true , because I will not stop until I have my refund or payments allocated
I never said my services was disconnected, I said I made double payments on my and my mother's account and the 2 payments made on my credit card, DSTV is not allocating.Only the instore payments made are reflecting.I heard EasyPay and Multichoice are having a contractual issue and that apparently DSTV is on purpose not allocating payments made from EasyPay?? I surely hope this is not true , because I will not stop until I have my refund or payments allocated
's update30 Sept 2024, 14:28
Reviewer Update
Xolani Shabalala just rep**** to my mail saying my services are active and payments are reflecting.
I never said my services was disconnected, I said I made double payments on my and my mother's account and the 2 payments made on my credit card, DSTV is not allocating.Only the instore payments made are reflecting.I heard EasyPay and Multichoice are having a contractual issue and that apparently DSTV is on purpose not allocating payments made from EasyPay?? I surely hope this is not true , because I will not stop until I have my refund or payments allocated
I never said my services was disconnected, I said I made double payments on my and my mother's account and the 2 payments made on my credit card, DSTV is not allocating.Only the instore payments made are reflecting.I heard EasyPay and Multichoice are having a contractual issue and that apparently DSTV is on purpose not allocating payments made from EasyPay?? I surely hope this is not true , because I will not stop until I have my refund or payments allocated
's updateReviewer Update
02 Oct 2024, 11:01My 2 payments was allocated this morning- Thank you
's update02 Oct 2024, 11:01
Reviewer Update
My 2 payments was allocated this morning- Thank you