Dstv doesn't listen

Hi there,<br> <br> We phoned into dstv on the number ***, when the phone was answered it said that my services were suspended even tho they had no idea who I was. My complaint however is that when we called on end of Jan/beginning of February to cancel our service, we were told to phone back 3 days prior to our debit order going off to cancel the service as we had already paid up to the 15th few. I called in on the 12th and spoke to a lady who said she would set up an automatic disconnection for the 15th. However on the 15th I noticed we still had dstv, I called in again and explained that it should've been disconnected. The new lady I spoke to said it either was not done or the system automatically reconnected me? She said she would set up a disconnection for midnight 15th and assured me my premium would not be debited. Low and behold, I wake this morning, I still have access to dstv and my premium has been debited. This puts me in a jam as that money is needed to be able to get us through the remainder of the month and dstv was not budgeted for. I believe the calls are recorded So the above can be confirmed - I just want a refund and my services cancelled with immediate effect