Dstv does not know how to treat customers

I payed for my dstv account in August and the wrong decoder was activated, which was no longer in use because we relocated from that address, and when I called in, multichoice transfered those services to the new decoder, now I made another payment for September but now my services are still deactivated I made a phone call to multichoice and I've been placed on hold For over 25 minutes for the first time and the second time it's over 19 minutes, I've spent a lot of money on airtime yet nothing has been done, when I try to make contact via whatsapp I'm communicating with a robot