1 reviews | Active since Jun 2020
DSTV does not honour there special - reconnect to DSTV Compact and pay R205 for the first 3 monts
I was off DSTV for an entire year.
At the end of March 2022, DSTV had a special. They said that if I reconnect my DSTV Compact package by 31 March 2022, I would pay R205 per month for the first three months.
I accepted their offer and paid R205 at the beginning of April 2022 and everything was in order. At the beginning of May 2022 I once again paid R205. However, today (6 May 2022), I was disconnected and received an SMS stating the reason for this is that I still owe R255.33. This is dishonest advertising.
Yesterday (05 May 2022), I contacted a consultant named Sbongokuhle via the DSTV website who assured me that all is in order and that the system shows that my account is up to date.
Today (06 May 2022) I was disconnected. I contacted a consultant named Glenrose Sibiya via the DSTV website and was told that I was disconnected because the same system says that I owe R255.33.
I tried to explain that I signed up for the special of paying R205 for the first 3 months but he just kept on saying that the system says that I owe R255.33.
I am very frustrated and feel like leaving DSTV again because of poor customer service and false advertsing.
I have sent you screenshot evidence of the interaction that I had with a consultant where the consultant confirms that my account was up to date on 5 May 2022. But I was still disconnected.
I am thoroughly disappointed with DSTV but I will pay the outstanding amount that is being demanded for re-connection while I consider my options.
Like I said, I was not using DSTV for an entire year, and will most probable disconnect again at the end of May 2022. Remember you have competition from Netflix, Amazon Prime, Disney Plus etc and if you don't jack up your customer service, you will continue losing customers like you are at the moment.
I have sent you screenshot evidence of the interaction that I had with a consultant where the consultant confirms that my account was up to date on 5 May 2022. But I was still disconnected.
I am thoroughly disappointed with DSTV but I will pay the outstanding amount that is being demanded for re-connection while I consider my options.
Like I said, I was not using DSTV for an entire year, and will most probable disconnect again at the end of May 2022. Remember you have competition from Netflix, Amazon Prime, Disney Plus etc and if you don't jack up your customer service, you will continue losing customers like you are at the moment.