DSTV DOES NOT GIVE A S H I T ABOUT THE CUSTOMERS!!

Not happy with DSTV and will never reconnect the services. I received a promotional via sms to pay my bill before the 20th of December and I will qualify for 50% less premiums in January 2024. Made my payment on the 19/12/2023 as I have done for the last 22 years of using the service, via the local super market which allows for these kind of payments, only to be told by the agent that I have to follow certain links to get the offer. That's bull****! I contacted DSTV and they said they will look into the matter but it's been 2 weeks now and I have not received any information. This is terrible customer service for a long standing customer. I mean DSTV clearly doesn't give a **** about the customers as long as they receive the premiums and become rich who's cares right?