Dstv does not care for its customers...

Multichoice dominate the TV market in South Africa and treat longstanding customers without any empathy. Take is it leave it is their approach...attached is the actual correspondence.

We are extremely upset by the decision of multichoice to not renew the contracts of the History Channel, Lifetime Channel and Crime and Investigation channel. We watch these channels all the time. We pay premium prices for Dstv subscriptions and expect good value for money and these channels are. Without these channels the Dstv bouquet lacks a complete range of channels. It should not be all about profit for DSTV. I am certain there are thousands of customers who feel exactly the same way that we do but just don't say it. I have bee a DSTV customer for about 15 years.

Regards,

Bimal. Good day Thank you for your email. We have been experiencing technical glitches with our system which resulted in our resolution turnaround time being affected. We apologize for the inconvenience caused in not delivering a pleasurable and efficient service. Kindly confirm if you have since been assisted accordingly with your query. Should you still require further assistance in this regard, please inform us by return e-mail. Kind regards ***:986130

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

Show quoted text No we have not been answered. Show quoted text ENQUIRY REFERENCE NUMBER : *** Good day,

Thank you for getting in touch with DStv Customer Care

Multichoice aims to acquire fresh, new local and international channels to make the customer's viewing experience all the more better for our valued subscribers.

Unfortunately contracts do end, however, we are in the process of continually looking for and acquiring new channels and shows to make our content even more enjoyable.

Should you require further assistance please do not hesitate to get in touch.

Kind regards, Ndivhuwo Ramabulana On Sat, 5 Oct at 7:11 AM , bimaldesilva1 <***> wrote: No we have not been answered. On Fri, Oct 4, 2019, 8:35 PM FreshdeskAdmin <***> wrote: Good day Thank you for your email. We have been experiencing technical glitches with our system which resulted in our resolution turnaround time being affected. We apologize for the inconvenience caused in not delivering a pleasurable and efficient service. Kindly confirm if you have since been assisted accordingly with your query. Should you still require further assistance in this regard, please inform us by return e-mail. Kind regards This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy. ***:986130 Well you obviously don't care about how us customers feel. I have been a member for almost 20 years. Thank God we have options such as Netflix and other internet based TV as options.... Show quoted text ENQUIRY REFERENCE NUMBER : *** Dear DStv customer,

Firstly, we would like to apologise for the inconvenience caused.

We would like to thank you for your loyal support.

Kind regards,

Rudolf Kgaogelo Sekolane Show quoted text ***:986130 Thank you I will share DSTVs response publicly. Hide quoted text

On Sat, Oct 5, 2019, 1:59 PM Dstvhelp <***> wrote: ENQUIRY REFERENCE NUMBER : *** Dear DStv customer,

Firstly, we would like to apologise for the inconvenience caused.

We would like to thank you for your loyal support.

Kind regards,

Rudolf Kgaogelo Sekolane On Sat, 5 Oct at 11:26 AM , bimaldesilva1 <***> wrote: Well you obviously don't care about how us customers feel. I have been a member for almost 20 years. Thank God we have options such as Netflix and other internet based TV as options....

On Sat, Oct 5, 2019, 9:58 AM Dstvhelp <***> wrote: ENQUIRY REFERENCE NUMBER : *** Good day,

Thank you for getting in touch with DStv Customer Care

Multichoice aims to acquire fresh, new local and international channels to make the customer's viewing experience all the more better for our valued subscribers.

Unfortunately contracts do end, however, we are in the process of continually looking for and acquiring new channels and shows to make our content even more enjoyable.

Should you require further assistance please do not hesitate to get in touch.

Kind regards, Ndivhuwo Ramabulana On Sat, 5 Oct at 7:11 AM , bimaldesilva1 <***> wrote: No we have not been answered. On Fri, Oct 4, 2019, 8:35 PM FreshdeskAdmin <***> wrote: Good day Thank you for your email. We have been experiencing technical glitches with our system which resulted in our resolution turnaround time being affected. We apologize for the inconvenience caused in not delivering a pleasurable and efficient service. Kindly confirm if you have since been assisted accordingly with your query. Should you still require further assistance in this regard, please inform us by return e-mail. Kind regards