DSTV DOES NOT CARE ABOUT THEIR CLIENTS AND NEVER CALLS BACK

I have spend R171 rand trying to sort out a problem on the phone eith DSTV. I told them i will be running put of call time yesterday around 17.30 pm and the promised to call me back. It is now 12.25 Saturday a day later and still no one has called . i tried to call them again this morning and spoke to Amel Vonleuiters and she promised to call me back after i had to explain to her that my Netflix box has dissapeared when i go into the Dstv APPS. it has always been there. I tried again to call DSTV and this time i was told to speak to them untill my call time runs out. All i want is someone to call me to sort out my Netfix and to explain why a debit order for google Netflix want through my banking account and put it in writing what was the problem and how they have fixed it or are going to fix it.