DSTV does not care about their clients and hide behind Terms and conditions we know nothing about

I caanot always afford to watch DST and I have always paid once and can to reconnect my service. I paid R530 on 22 november to watch until end November. This morning my services are disconnected again. I called a very rude person and manager told me that you have to pay for a full month even though you do not watch it. Since when?! How do you ask a client to pay for the days they have not watched? I was always loyalto DSTV but i am now horrified at the lack of service and unhelpful, uncaring attitude of your staff, Shame on you!!!

I would like the balance of my money I paid for the next few days returned to me. I do nto earn a lot and DSTV is a luxury for a family as and when we can afford it.

I am very curious at the feedback I will receive on this. Will it be your standard business like response or will someone actually care enough to help