DSTV does Boycott people, especially those who cannot afford it i.e. widows!

DSTV does Boycott people, especially those who cannot afford it i.e. widows!

My husband died 2 years ago, I have requested a few times that I change the DSTV onto my name but they insisted me going into a store and closing this account, taking a lot of proof with and opening up a new account in my name. Because of the fact that the account is in my husband's name, instead of just asking proof of the death certificate in order to change the correspondence detail on my account, they just kept the incorrect cell nr and email address on the system. I pay my account EFT every month more or less on the same date. BUT if there is a change in i.e. rates I do not know about it because they insist on sending the notifications to the incorrect email address and phoning the incorrect phone nr - my husband's discontinued correspondence not wanting to assist me in changing this info hence it is easy for them to receive money out of my account every month. With the last price hike, they put a notice on the screen saying that I am in arrears and therefore I contacted them to ask what it was about and I new that the price went up and payed in the difference. We had the R249 package which went up to R265 now. I have been paying R250 EVERY MONTH so firstly where has the extra R1 gone to every month?? 2ndly they sent the notification of the price hike to the incorrect email address and tried to get me on the incorrect nr which belongs to someone else now and has not bothered to inform me on the screen about any irregularity. I made my normal payment of R250 the evening of the 2nd of May. Saturday morning the 4th, they disconnect me. Saturday afternoon I spent almost 2 hrs with them on the phone complaining about the "no notification" and trying to arrange with great difficulty to pay the arrears and NOT pay a re-connection fee - it is after all not me that has been failing to pay or rectify anything but DSTV whom insist in communicating with a dead person - and thereafter a team leader has received all payments and proof and re-connected me. JUST to be disconnected again this morning. Now I spoke to about 5 people on Saturday hearing 5 different stories. This morning the consultant spins me story of pro-rata time which I supposedly watched, which is untrue because I have paid every month on the same time and I paid in the arrears now so they can the re-connection fee but they charge me pro rata which I have not used!!!!!!! It is R97.60 they want me to fork out now and I barely have enough for anything else in a month. This small package I pay for some kind of entertainment for my kids because I am not in the position to take them to a movie and all expensive outdoor activities. The inconsistancies is ongoing, on Saturday I was first informed that the price went up to R55 instead of R65, eventually a lady informed me it is R65 but when I had to send through proof of payment, I was given in the incorrect email address - that I found out this morning when they gave me a different email address to sent the POP. And all of the southern there is a form online that one can complete to do an ownership change and they could change my cell nr but still not the email address hence they want to email me on my deceased husband's email address???? I understand why STEVE HOFMEYER is making such a huge story out of this boycotting business because he obviously was treated in the same unprofessional and in-appropriate way. I want my services connected IMMEDIATELY without any extra payments - check my history AGAIN to see that I am paid up to date - so with NO extra fees!!!! I will spread this over FB and get STEVE to help me if you do not adhere!

You can contact me on ********** - you should have my detail on the system!