DSTV do what they want with no care in the world!

DSTV do whatever they want with no answers but we are expected to keep paying premium cost while sitting and waiting. My streaming services have been blocked 3 times in the last two months with no explanation. I, the customer, the one who is paying, is then expected to send in my ID, phone back with a reference number and then sit and wait 24 hours for it to be unblocked. I must do all the work and pay you? I must pay for services I can't use for 24 hours every couple of weeks? Then Eveline has the cheek to tell me that I can still use my decoder so it's fine and then proceeds to argue with me and overspeak me. Is she paying my subscription? I find the attitude of DSTV stinks. I am paying for a full package with extras and you guys think it's acceptable to block my services for whatever reason whenever it suits you and then still make me do all the running around and then wait? Nope, that is not how you treat long term loyal customers.