DSTV do respond to Hello Peter

<p>Hi all,</p> <p> </p> <p>First off, this is a bad rating with some good to it aswell, I will amend my rating once I get contacted and resolution from DSTV.</p> <p>The issue occured last year September 2015 where their system had a glitch and re-activated my cancelled account. This also caused the system to debit my cheque account.</p> <p>This was later rectified and refunded, but in November 2015 this happened again, but this time round I have removed my cheque account details to prevent debits, which meant that there was an outstanding amount on the account. Unaware of this error until recently when I app**** for a Mortgage bond, DSTV have been listing my account as BAD DEBT for 9 Months, which adds a horrible stain on my otherwise excellent credit rating.</p> <p> </p> <p>Now for the Good bit:</p> <p>This has been resolved in record time for DSTV of 2 days, the lady assisting was Anna ***ancu, whom I wish to thank for outstanding and professional service.</p> <p> </p> <p>Now the BAD bit:</p> <p>Although I have recieved a mail from the support team detailing I am now in credit, The credit bureau's will take 20-business days to investigate and clean this error of the system. This will cause me to lose the property, and also cannot reapply for between 6-12months.</p> <p> </p> <p>Now let's see if this post can be upgraded by someone at DSTV going the extra mile:</p> <p>The credit bureaus can do something about it if DSTV contact them directly, and request urgent amendments, Let's see if they respond and if they are willing to assist.</p> <p> </p> <p>Here's to hoping and proving they do respond to HelloPeter Comments</p>