DSTV do not honour re-connect offers to clients.

I was contacted by DSTV via email with a special rate for 6 months to re-instate a DSTV Streaming sevice. It specifically states in the email that Showmax is included. Here are my list of problems:

* After paying the special rate via the link to the payment gateway the service was not activate. I then had to contact DSTV and after a battle and paying and additional amount that was not part of the agreement the DSTV Stream service was activated. * This left my billing incorrect. I contacted DSTV about the billing and was told the billing department will come back to me with 72 hours. They never did. * Showmax however was not working due to Showmax being upgraded. After the upgrade Showmax still did not work. * I tried multiple interactions with DSTV but they could not get Showmax to work. Excuses like they are working on the problem were given. * Eventually I requested they remove Showmax and re-add it but to my shock and horror instead of doing that they removed the complete DSTV Streaming service off my account on 22 Feb 2024. * I have tried multiple interactions via WhatsApp, via My DSTV website chat, via Facebook Messenger and spend hours on the phone with the Call Centre. * Due to the special offer none of the agents could assist me to re-instate the service that I am paying for. * One of the agents (I have all the records) violated the POPI act by requesting I hand over the password to my account. * I was promised the service would be re-instated by 23:00 (Close of Business) on Saturday evening 24 Feb 2024 which did not happen. * One of the agents told me to re-initiate the process via the email I received from DSTV but it goes to the payment gateway and state R0.00 is due. When I click on the Submit button the system validates and say a minimum amount of R19.95 needs to be paid. I have proof and screen captures of all of this. * I am now left with money in DSTV's account but no service.